Celebrity Fitness - Back to Square One

I've spoken to Dyla, and we have reached an agreement that I will pay in 2 installments for the so-called outstanding payments that Celebrity Fitness has 'failed' to debit from my credit card.

As soon as I received a confirmation from HSBC on 4th of October, on whether Celebrity Fitness has reverse back the lump sum payment of RM925 back to my credit card, two days later I went to the Celebrity Fitness in Bangsar Village to pay for my first installment. After I paid, the customer service personnel gave a friendly reminder to pay the remaining balance on the 1st of November as what is written on the note in my account. So I said OK and I will come back on the 1st of November as soon as my salary comes in and told him to make sure Celebrity Fitness do not deduct from my card anymore.

Unfortunately, my orders is not heed as when my brother passed me the statement, Celebrity Fitness deduct the remaining outstanding balance from my card again on the 18th of October. I was really furious. As I have reached an agreement with Dyla. It upsets me so much because they did not heed to my orders.

Hence I went to Bangsar Village and looked for Dyla for explanation as I find this unacceptable. And I she can say is sorry and all fucking excuses that other outlets or the finance department went ahead to deduct from my card without checking on the note that was stated on my account. 

This really frustrates me a lot, due to unethical and unprofessionalisme way of handling their job. Now, because of their mistakes, I have to re-pay back to my brother AND the penalty fee for the outstanding amount to HSBC. 

To all new members who plans to sign up to Celebrity Fitness, OR to any club centers, please be extra, extra caution especially when comes to payment. Once they have receive the money, no matter how many taunts, screams and breathe you have wasted, you will never ever get your money back. The only thing they CAN do is to say sorry. As though that word is powerful enough to turn your life around. So please, heed my advice and be extra caution. It is best to use Debit Card for all payments as it is the most safest form of payment method if you do not want to suffer the consequence like mine.

Decléor Paris - Beautician Transferred to Other Outlet

I received a disappointing news from the beautician, Rosabelle who assisted me during my first trial visit (using my Groupon voucher) that she will be transferred to another outlet in The Curve. What timing. I just signed up and paid in full for the course and now she's transferred to another outlet. And the course is only valid in Mid Valley. I felt so cheated upon hearing this. And she's unsure as to whether she will be permanently based in The Curve or whether she will return back to Mid Valley to work. This is my first time I encountered such an incident. It is such a sudden decision that left me in losing end. I'm not gonna go all the way to The Curve just to do my therapy. The reason I opt to go to Mid Valley in the first place is because of the location. I do most of my errands there during the weekend and it's only 15-20 minutes drive from my home.
Somehow, I really felt cheated by them. I starting to regret buying the course. And it's not cheap, too. RM1.3K for merely 10 sessions. Really, really regret. To those who is thinking to try, please be extra vigilant.