Since I have a 10-days year-end holiday, so I took this opportunity to use this voucher before it expired (the voucher only valid on weekdays)
Hence, today I use this voucher. Firstly, let me tell you what is stated on the Groupon deal page, so you have an understanding of what this deal is about:
Classic Mani-Pedi + Foot Soak + Foot Scrub + Hand and Foot Massage at Urban OPI Nail Salon, Bangsar for RM39 instead of RM106
Highlights
- Choose from over 300 designer OPI colours.
- Complimentary green tea, coffee or tea.
- Therapists with more than 8 years’ experience.
- Top up RM7 for French manicure or pedicure and RM6 for eyebrow or upper lip and lower lip waxing.
Before the invention of automobile horns, fingernails were colour coded to warn oncoming traffic – red to stop, green to go and blue to watch out for wandering herds of depressed mountain meese. Stick a finger to the past with today’s Groupon: for RM39, you get a one-hour manicure (RM38 value), pedicure (RM48 value) foot soak, foot scrub, plus hand and foot massage (RM20 value) at Urban OPI Nail Salon in Bangsar Baru (RM106 total value).Parched throats are irrigated with infusions of coffee or tea while further downtown, pedal pushers erase memories of six inched stiletto sufferings, assuaged by trained therapists with scrubs and callus removing soaks. As owners contemplate colour choices from over 300 OPI options, Plain Jane digits are kneaded to relieve cramps from vigorous V-signs at weekly sorority sister photo-ops. Top up RM7 for French manicures or pedicures or RM6 for either an eyebrow or upper and lower lip waxing to prevent mistaken identities with pet walruses.So I was there about 15 minutes early so I get to do my mani and pedi first. The salon is small; it conjoined with a hair salon, without any partitions. It consists of 3 tables for manicures and 4 armchairs and basins for pedicures.
I went to choose my nail polish, whilst the Indian lady went to continue with her threading work with a customer. After choosing my color, I have to wait for another 5 minutes whilst the Indian lady answered her phone call.
Then, finally she work on my manicure and pedicure. To summarize my experience, kindly view below:
1. On the Deal page, Groupon stated:
- Choose from over 300 designer OPI colours. --- I think I can only see about 100+ OPI colors on display; a lie.
- Complimentary green tea, coffee or tea. --- NO one offered drinks; so this is another lie.
- Therapists with more than 8 years’ experience.--- Seriously??? Doesn't look like it...
2. The Indian lady mentioned that the Groupon voucher is just EXPRESS manicure and pedicure, hence NO cuticle shaping or remover, massage, etc. She claimed that Groupon did not state Express on the voucher.
3. NO hand massage.
4. NO foot massage (the lady just slapped lotion and rub on my leg. PERIOD).
5. NO foot soak.
6. Foot scrub – The lady just slapped some scrub, use a brush and scrubbed like 2-3 seconds and rinsed off.
7. NO foot callus removing.
8. Due to the so-called lack of staffs and fully-booked schedule, the lady said my toenails are allowed to dry for 2 minutes then I must go. However, I stayed for, like, 8 minutes then she ‘politely’ said “Excuse Me”, removed the foam toe separators from my toes and went to continue her job with another customer. No “Thank You” or checked if the nail polish is completely dry. Nothing. Probably because I’m a Groupon customer.
The outrageous part is, the Indian lady got the cheek to warn me not to buy from Groupon or other discounted website as sometimes they promote things that cause some ‘misunderstandings'’ to the customers. I was utterly shocked when I heard this. I starting to wonder whether THEY approached Groupon or Groupon approached them to come up with this deal. I believe it should be the former, but I was speechless.
All I can say is, based on my above experience, trust me on this, there will be NO MORE second visit to this fraud salon. With the way they handle the customers and their non-committal attitude towards their work, I'm not sure how long they can survive in this industry.