As time goes by, with new management ruling the centre, it seems the centre's performance has deteriorate immensely. Poor management conduct, poor schedule arrangement, poor PR skills and poor maintenance efforts.
Firstly, the new manager pressured the instructors that if they unable to meet the targeted head-count quota, their service will be terminated. How absurd and appalling. Even when the quota was met, one of the instructors still been terminated. What irony.
Secondly, there use to be 3 studios on the 8th floor. But due to expansion of one of the studio, the yoga studio was moved to the 7th floor. Hence, the yoga participants have to get dressed at the changing room in 8th Floor and adjourned to the 7th floor for their yoga class. Weird arrangement.
Thirdly, the Spinning Class Studio still maintain the size even though there's a big increase of members. Pity those members who has to come quickly and reserve their bikes before they rushed to changing room to change their clothes. Oh, and it's compulsory to register first before you can enter the class. So, literally, it's a first come first serve basis. I feel sorry for them.
Fourthly - OK, I'm speaking about female changing room, since I am a female. I don't know about male changing room - The day lockers it's poorly maintained. Some malfunctioned for God-knows-how-long and some are locked and unusable. The annoying part is when you already placed the things inside the locker then you realize that the locker cannot lock. And it's useless to tell the customer service rep because all they can answer is "I don't know", "we will investigate", "we let management know", and other hopeless excuses. Lastly, the person-in-charge of the class schedule really ineffective at arranging classes. We are happy with the timings of the schedule and the person-in-charge nicely and happily change the timings here and there without considering the members' interest. And when there're complaints posted on their FB wall, then they can turn around and said "Sorry, there's some technical error". I was like, WTF? Don't you guys read properly, see properly, do properly and check properly before posting or saying things on FB? Or even on Twitter? Or face-to-face with the members? This is indeed prove how ineffective and inefficient the management and the administration people are in Peak Physique.
I have joined many fitness centres in the past, however, I have never come across such poor administration and management that sometimes I wonder if they ever take any tertiary education. Perhaps they ought to go for self-improvement or professional training programs to improve their knowledge as well as soft skills before they try to improve the so-called high standards that they claim to have of Peak Physique.
Should I recommend you guys to join this centre? Well, enter at your own risk. I have another 7 more months to go. Whether I will be continuously been 'tortured mentally' by them till the end of my tenure or God bring some miracles and ease the 'pain' I'm going through. Overall, I'm still hanging on to this centre its because I really love the Zumba and KPop class, which I diligently and ardently attend. Therefore, I hereby leave my fate in God's hand.
Location: Kompleks SOGO, Level 8, 190 Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur
Business Hour: Monday-Friday 6:30AM - 11:00PM / Weekends & Public Holidays 9:30AM - 7:30PM
Website: http://peakphysique.com.my/
Facebook: https://www.facebook.com/peakphysique.fitness.KLSOGO?ref=profile
