I was suppose to send my clothes for shortening at Za Altera, which I normally go to for alterations. But sadly, the branch at Mid Valley, which I usually go to was closed for renovation. I was quite disappointed, then I recalled there's another alteration service at Zone C, near AEON (formerly known as Jusco). I was quite skeptical whether to go or not because I have a couple of my friends who went to Excella (Pavilion and Mid Valley outlet respectively) were upset with the service as simple alterations like shortening or tightening could still be done badly. After some consideration, I decided to give it a shot, hoping and praying that I'm lucky enough to have my clothes altered nicely as it's just a simple alteration of shortening the hemline of my cardigan and 2 maxi dresses.
One thing I noted about the service is, the seamstress just pinned the hemline and did not measure it to ensure the accuracy of the length measurement and did not state the measurement figures on the bill, as what ZA Altera did. The assistant at ZA Altera will pinned the part that needs to be altered, then measure it to ensure that's the length the customer want and after removal of the clothes, the clothes were placed on the table and measure again to get second confirmation from the customer before writing the measurement down on the bill. That is the correct way to do it, unfortunately it was not practiced in Excella (well, different companies have different method of handling the work).
A week later (that is today), I went to collect my clothes as I was promised it'll be done by today. I went to try on my clothes just to make sure. I tried my cardigan and one of my maxi dresses and I'm satisfied with the workmanship. But as I tried on my second dress, I was upset to see that my dress is sewn badly. That dress is meant to be asymmetrical, whereby the back has a short train, which is a little too long for me as it is sweeping the floor. So I wanted the back hemline to be trimmed to about an inch or two. But instead of trimming, the seamstress shorten the dress to the same length as my front and it was sewn slanting to my right, which means the right hemline is longer than my left. The seamstress that attended to me earlier has not report to work yet as she's on noon shift. So her colleague who's at attending to me at that moment apologize and told me to wait for that seamstress to come in and sought explanation from her as it was her who sewn my dress. So I have to wait for another hour for her arrival and I already not in the mood to do anything else as I was upset about the outcome.
An hour later, I returned and she apologized for sewing badly and denied that she has shorten the back too much and claimed that if I removed my shoes (I was wearing my flat ballet pumps) it will be just nice. She argued that she did no wrong and she will only rectify the slanting hemline and straighten it to be the same length. I was upset and in a foul mood. I just kept quiet as there's no point arguing with her as she will continue to stand her point and to prove she is right and I am wrong. And both her colleague and herself got the cheek to tell me not to be angry. I mean, WHAT THE FUCK? Who's dress is she ruining? Hers or mine?! If this happens to her, will she be smiling and laughing?! Even if she's gonna refund me RM10, I fucking pay RM25 for this shitty service. I thanked God for granting me patience, otherwise I would have tore the place down. She told me to come back in half-hour time to collect my dress. I just left the place in a huff as I just couldn't stand to look at their faces. I have to pay additional RM1 for the parking and she fucking tell me not to be angry for ruining my dress.
Half-hour later, I went to collect my dress. I did try it on, and was disappointed that now my bottom hemline has hole marks on it, as the seamstress have to unpick the whole thread and re-sew it again properly and my dress is no longer asymmetrical. And both the staffs still tell me not to be angry and smile... I was like, WHAT THE FUCK is there for me to smile??!!
Seriously, I have learnt my lesson. Whatever my family, friends, colleagues or mutual acquaintances advise or said, I MUST HEED THEIR ADVICE. My first experience with Excella is my worst experience and definitely my last time stepping into that shop. No, I should say, I will boycott all Excella outlet.
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