After I finalized my flight booking with AirAsia, I received a bad news from Mayflower, claiming that the Royal @ Queens rooms are full. And if I want to stay in Grand Central Hotel, I have top up an additional RM518, due to it's peak period with convention, functions and whatever bollocks. I was shocked to hear that. As a travel agent, don't they all advised in advance that Singapore has special functions or whatever shit before they promote the offer? Only after we make the booking and deposit then only they turn around and tell me that the Singapore counterparts increase their prices. Deliberately?! Hello, I don't born yesterday. What bollocks!
And the person got the cheek to tell me I must make my decision right now so she can make the necessary booking ASAP and the hotels that she provide are mostly 2 stars hotel, out of the city and did not provide breakfast and airport transfer as promised in the package. I felt so cheated and duped. I can't ask for a refund because I already bought the Air Asia tickets and all sales are final.
After much contemplating, I made a decision to stay in Peninsula Excelsior Hotel, without breakfast and airport transfer.
The next day, she immediately replied that the booking is confirmed and everything has been sorted out and I should pay the remaining balance ASAP. I still felt duped but I have no choice but to pay the balance.
Once there, fortunately I withdrew my money from my bank as they will charge extra 3% interest for paying with credit card. Once again, I was totally dumbfounded. Fucking hell, why didn't I was inform beforehand? When I paid my deposit during the fair, that fucking consultant who sold the package to me did not tell me that I will be charged 3% for using my credit card. This time I really unable to hold my anger. I immediately throw the balance onto the table - CASH and get out of the place.
The very next day I lodged a report with the Consumer Tribunal of Kuala Lumpur regarding this matter. I can't let them off so easily.
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