A hot-stone back massage. That is just what I really need right now. The word Anti-Stress rings true to what I wanna look for.
Holistic Esthetics is located at two places; 1 in Bangsar and the other 1 in Solaris, Mont Kiara. I preferred the Bangsar outlet as it's more familiar as it just located just 2 minutes away from my old primary school. Aah, my childhood memories.
Anyway, the normal price for this package is actually RM180, however I only pay RM68 via MyDeal.com, which is a good bargain. Nice for first-time trial.
So I have made an appointment today at 11AM. I went into the outlet to register myself and as usual, I need to complete my details on the Customers Details card. I have to wait for 10 minutes as they need to get the stones and ready. Then, the lady told me to go up to the second floor for my treatment as the rooms on the ground floor is fully occupied.
So fine, I went up to the flight of stairs to the second floor and again was told to wait for another 3 minutes. Finally, I was shown to my room and was told to strip and put on the shower cap and disposable panty provided.
The massage begin. It was done by a petite Thai masseur lady, but don't be deceive with her size, as she is pretty tough when comes to massage, which I like it, of course (but I did told her to soften the pressure on my lower back as I have previous injury before).
Firstly, she covered my back with towels, before she went to scoop out the stones, which was heating up in the electric multi-purpose pot. Then she slowly arrange the stones on my spine, before she went to massage my legs with the essential oil. Since my head is facing down the hole of the bed, and since there's no clock on the floor, so I can only guess-timate the time of the whole process.
She massaged about 10 minutes on each legs and then she took 2 hot stones and massaged directly on my skin for another 5 minutes each. Then she removed all the stones from back and the towel and proceed with 30 minutes of back massage, which includes, kneading, pressing, rubbing, acupressuring and squeezing. She also uses the hot stones to massage my back, which really felt so good. When she massaged my shoulder, she can feel the tensed muscle around there and kept on trying to release it (which actually hurt quite a bit), hence she spent another 5 minutes on my shoulder. She also uses the hot stones on my shoulders as well as on my arm.
Then, she told me to turn around and I did so. Funnily, I felt like she placed the hot stones on my pelvis, as I can feel the heat there. She then proceed to massage my legs, arms, tummy and again, my shoulder for approximately 25 minutes. However, there's no hot stone use. After it's done, the masseur told me to sit up and she went to put my hands behind my head and then stretch my back by placing her knees on my lower back, then on the middle and lastly on my upper back. Finally, the whole process is done, and she left me alone to get myself dressed.
Once I dressed up, I went out of the room and the masseur led me to sit on the counter, with a cup of hot tea waiting for me. Then, a Chinese lady came and sat in front of me and asked how was the whole experience and explained on the methods of massage. As usual, she will then try to promote the package to me, specially for MyDeal customers, whereby I pay RM988 for the Full Hot Stone and Aromatherapy Body Massage. Sorry, not right now. So I just left without buying the package as I don't see myself need it right now.
Overall Verdict:
The hot stone massage is really invigorating. The heat of the stone that was massaged directly onto the skin does hurt a bit, but then it's really refreshing. If only they will do in front as well, but well, the lady said the offer only for the back. Not sure if its true, because it doesn't seem to say it on the voucher. But anyway, I will probably go back again once my budget is loosen up a bit ;)
September 24, 2011
September 19, 2011
Celebrity Fitness Charged Lump Sum
I have signed an agreement form when I first signed up with Celebrity Fitness that I have authorized Celebrity Fitness to debit my credit card on a monthly basis to pay for the fees. Credit card was under my brother so statement and everything is taken care of by him. I do not view the statement and since my brother did not nag or scream at me, I presume everything is OK.
UNTIL when I decided to terminate my account, which is fully ripe of one year, I was shocked to hear I have an outstanding amount of RM925 which I DID NOT PAY. What the Fuck?! I signed the damn papers to allow you guys to debit from my credit card and why the fuck you guys did not do the job?!
And the very next day, they fucking debitted RM925 from my credit card and I got a screaming call from my brother asking me what the fuck is going on.
This is incredulous. I signed the authorization letter, authorizing Celebrity Fitness to auto-debit my credit card to pay for the monthly dues. But unfortunately this has not been executed. How come I was not informed about this? How come there’s no one calling me to inform me that my card has a problem? How come when I register myself at the reception counter at the branches, no one inform me of the outstanding? Don’t their systems connect to the database of the head office as well as to the rest of branches? Then what is the point of registering myself at the counter when I can just go straight to the fitness area?
I went to speak to Dyla, the Operation Manager of Bangsar Village outlet (my home branch) and get clarification from her. After I was told that there was a problem with my card, I immediately called up the bank if they have rejected any transaction from Celebrity Fitness but they responded that they did not receive any notification of transaction from Celebrity Fitness! Which means my credit card is completely fine. And which means CF STAFF DID NOT DO THEIR JOB.
After investigation, I was told that it was one of the staff in charge of payment, who is working in the Finance Department has overlooked my account hence they did not manage to auto-debit my card. THIS IS ABSOLUTELY RUBBISH! THEY HAVE OVER THOUSANDS OF CUSTOMERS AND THE STAFF CAN OVERLOOK?! Then how many more unsuspecting customers is CF staff planning to cheat and exploit?! I always have this idea when comes to other petty matters Celebrity Fitness will overlook, but when comes to MONEY they are very gung-ho to get it done ASAP. But why is this happening to me then?! How can the staff overlook this?! If I did not receive a call, I will not know that Celebrity Fitness has sneaked behind me and ‘sucked’ my credit card without my knowledge! Because of this, I unable to use my credit card because it has exceeded my credit limit and I have to pay for the interest because I’ve exceeded my limit and ALL BECAUSE OF THE STAFF WHO OVERLOOKED MY ACCOUNT.
I'm afraid this this is exactly how CF prey on their unsuspecting customers as they are trained to exploit customers’ money by claiming its OUR mistake instead of THEIRS. Therefore, because of their staff’s carelessness and unprofessionalism, I have been penalized for their mistakes.
Why do I have to be penalized? Why can’t the staff be penalize for the mistake they made since it’s their fault for OVERLOOKING THIS ACCOUNT? This is not RM9 we’re talking about. This is RM925!! It may be petty cash to them, but it does not work for me nor for my brother. It is not that I do not want to pay for the facilities. If I really don’t want to pay, I won’t have signed the authorization letter and will just blocked payment, since the computer in the reception counter is just for display. If I were told earlier, I will pay on the spot without going through any hassle or questioning, as I understand there are times system or server is down. The reason I go to Celebrity Fitness is because they allow to pay on a monthly basis, which I can afford, unlike some other centers that are required to pay on annual basis. But now I have to pay ONE LUMP SUM. ONE LUMP SUM FOR THE MISTAKE THE STAFF MADE THAT IS TOTALLY NOT MY FAULT AT ALL AND TOTALLY BEYOND MY CONTROL. AND THE FINANCE DEPT HAVE THE CHEEK TO TELL ME TO SETTLE IN FULL ON THE SPOT IF I WANT TO CANCEL MY MEMBERSHIP AND NO NEGOTIATIONS IS ALLOWED AT ALL. This is how they throw all the blame on the customer in order to cover their colleague’s back? Blaming ME for my carelessness of not checking my statement. Blaming ME for not paying on time. Blaming ME for causing my own anguish. Blaming ME for cancelling the membership. Is this how you treat your customers? So if I did not go and cancel my membership, and did not know about this outstanding, then what is the consequence?!
To those who works out in Celebrity Fitness, PLEASE BE EXTRA CAUTION ABOUT THIS. Never ever assume and check your bank statement periodically, even if you are priviledge to have your spouse, siblings or parents to pay for you. You wouldn't want to be in my shoes. Trust me on this.
UNTIL when I decided to terminate my account, which is fully ripe of one year, I was shocked to hear I have an outstanding amount of RM925 which I DID NOT PAY. What the Fuck?! I signed the damn papers to allow you guys to debit from my credit card and why the fuck you guys did not do the job?!
And the very next day, they fucking debitted RM925 from my credit card and I got a screaming call from my brother asking me what the fuck is going on.
This is incredulous. I signed the authorization letter, authorizing Celebrity Fitness to auto-debit my credit card to pay for the monthly dues. But unfortunately this has not been executed. How come I was not informed about this? How come there’s no one calling me to inform me that my card has a problem? How come when I register myself at the reception counter at the branches, no one inform me of the outstanding? Don’t their systems connect to the database of the head office as well as to the rest of branches? Then what is the point of registering myself at the counter when I can just go straight to the fitness area?
I went to speak to Dyla, the Operation Manager of Bangsar Village outlet (my home branch) and get clarification from her. After I was told that there was a problem with my card, I immediately called up the bank if they have rejected any transaction from Celebrity Fitness but they responded that they did not receive any notification of transaction from Celebrity Fitness! Which means my credit card is completely fine. And which means CF STAFF DID NOT DO THEIR JOB.
After investigation, I was told that it was one of the staff in charge of payment, who is working in the Finance Department has overlooked my account hence they did not manage to auto-debit my card. THIS IS ABSOLUTELY RUBBISH! THEY HAVE OVER THOUSANDS OF CUSTOMERS AND THE STAFF CAN OVERLOOK?! Then how many more unsuspecting customers is CF staff planning to cheat and exploit?! I always have this idea when comes to other petty matters Celebrity Fitness will overlook, but when comes to MONEY they are very gung-ho to get it done ASAP. But why is this happening to me then?! How can the staff overlook this?! If I did not receive a call, I will not know that Celebrity Fitness has sneaked behind me and ‘sucked’ my credit card without my knowledge! Because of this, I unable to use my credit card because it has exceeded my credit limit and I have to pay for the interest because I’ve exceeded my limit and ALL BECAUSE OF THE STAFF WHO OVERLOOKED MY ACCOUNT.
I'm afraid this this is exactly how CF prey on their unsuspecting customers as they are trained to exploit customers’ money by claiming its OUR mistake instead of THEIRS. Therefore, because of their staff’s carelessness and unprofessionalism, I have been penalized for their mistakes.
Why do I have to be penalized? Why can’t the staff be penalize for the mistake they made since it’s their fault for OVERLOOKING THIS ACCOUNT? This is not RM9 we’re talking about. This is RM925!! It may be petty cash to them, but it does not work for me nor for my brother. It is not that I do not want to pay for the facilities. If I really don’t want to pay, I won’t have signed the authorization letter and will just blocked payment, since the computer in the reception counter is just for display. If I were told earlier, I will pay on the spot without going through any hassle or questioning, as I understand there are times system or server is down. The reason I go to Celebrity Fitness is because they allow to pay on a monthly basis, which I can afford, unlike some other centers that are required to pay on annual basis. But now I have to pay ONE LUMP SUM. ONE LUMP SUM FOR THE MISTAKE THE STAFF MADE THAT IS TOTALLY NOT MY FAULT AT ALL AND TOTALLY BEYOND MY CONTROL. AND THE FINANCE DEPT HAVE THE CHEEK TO TELL ME TO SETTLE IN FULL ON THE SPOT IF I WANT TO CANCEL MY MEMBERSHIP AND NO NEGOTIATIONS IS ALLOWED AT ALL. This is how they throw all the blame on the customer in order to cover their colleague’s back? Blaming ME for my carelessness of not checking my statement. Blaming ME for not paying on time. Blaming ME for causing my own anguish. Blaming ME for cancelling the membership. Is this how you treat your customers? So if I did not go and cancel my membership, and did not know about this outstanding, then what is the consequence?!
To those who works out in Celebrity Fitness, PLEASE BE EXTRA CAUTION ABOUT THIS. Never ever assume and check your bank statement periodically, even if you are priviledge to have your spouse, siblings or parents to pay for you. You wouldn't want to be in my shoes. Trust me on this.
September 16, 2011
MyDeal - 3 Sessions of Antioxidant Rejuvenation Hot Bed Therapy @ Ecoparadise
Another deal that I've bought and shared with my mum. A package that consist of 3 sessions of Antioxidant Rejuvenation Hot Bed Therapy @ Ecoparadise. Per session is only 40 minutes. It's something like a sauna, but this one with Antioxidant feature. The original price of this package is RM120, but I only paid RM30, which is a really good bargain.
I chose to try out at The Gardens Mall as it's much closer to my home.
As usual, we have to register at the counter before we are allowed to go in. We are provided with two towels (1 bath and 1 face towel) and a set of free-sized yukata (Japanese cotton-material kimono-like top and a pair of cotton bermuda-length pants). The staff then led us to changing room and advised us to strip naked and put on the yukata. After that, she advised us that we can only stay in the approximately 41-43 Celcius room for only 40 minutes, then we have to sit at the resting area right outside the treatment room for about 5 - 10 minutes to cool down before adjourning to shower. She also said we can bring a small thermos of water, which was prepared and set on the shelves for anyone to grab a drink, into the treatment room.
Once we entered the room, the floor is already heated. I was like tip-toeing, skipping to the empty 'hot bed'. The room is a four-'bedded' room with a small wooden board in between the 'bed' to block the view of seeing each other's face. We then laid to rest on the 'bed' with my legs on top of the bath towel as it's very hot when in contact to the skin directly. We really sweated like as though someone splashed a bucket of water at us.
After 40 minutes, we then left the room and the gush of cold air seems so welcoming to me. We then sat at the resting area for about 10 minutes with the face towel placed on our head. One of staff served us a shot-glass of enzyme drink to drink for better effect after the treatment.
We then headed for the shower. The changing room only consists about 10 lockers, 2 toilets and 3 shower room. So I let my mum to shower first while I wait for my turn. The shower room is equipped with both a rain shower head and normal shower head. I chose the rain shower and it's so nice to have the slightly cool water raining down my head and body.
Once we're done, my mum said that my face is quite red as well as my back, which is good as the blood is circulating.
Overall Verdict:
Both my mum and I truly enjoyed the treatment. It's really relaxing and refreshing. A comforting detoxifying experience. We can't wait to go for the second and third session. Most probably we will sign up for their package as well.
I chose to try out at The Gardens Mall as it's much closer to my home.
As usual, we have to register at the counter before we are allowed to go in. We are provided with two towels (1 bath and 1 face towel) and a set of free-sized yukata (Japanese cotton-material kimono-like top and a pair of cotton bermuda-length pants). The staff then led us to changing room and advised us to strip naked and put on the yukata. After that, she advised us that we can only stay in the approximately 41-43 Celcius room for only 40 minutes, then we have to sit at the resting area right outside the treatment room for about 5 - 10 minutes to cool down before adjourning to shower. She also said we can bring a small thermos of water, which was prepared and set on the shelves for anyone to grab a drink, into the treatment room.
Once we entered the room, the floor is already heated. I was like tip-toeing, skipping to the empty 'hot bed'. The room is a four-'bedded' room with a small wooden board in between the 'bed' to block the view of seeing each other's face. We then laid to rest on the 'bed' with my legs on top of the bath towel as it's very hot when in contact to the skin directly. We really sweated like as though someone splashed a bucket of water at us.
After 40 minutes, we then left the room and the gush of cold air seems so welcoming to me. We then sat at the resting area for about 10 minutes with the face towel placed on our head. One of staff served us a shot-glass of enzyme drink to drink for better effect after the treatment.
We then headed for the shower. The changing room only consists about 10 lockers, 2 toilets and 3 shower room. So I let my mum to shower first while I wait for my turn. The shower room is equipped with both a rain shower head and normal shower head. I chose the rain shower and it's so nice to have the slightly cool water raining down my head and body.
Once we're done, my mum said that my face is quite red as well as my back, which is good as the blood is circulating.
Overall Verdict:
Both my mum and I truly enjoyed the treatment. It's really relaxing and refreshing. A comforting detoxifying experience. We can't wait to go for the second and third session. Most probably we will sign up for their package as well.
Subscribe to:
Posts (Atom)