I have signed an agreement form when I first signed up with Celebrity Fitness that I have authorized Celebrity Fitness to debit my credit card on a monthly basis to pay for the fees. Credit card was under my brother so statement and everything is taken care of by him. I do not view the statement and since my brother did not nag or scream at me, I presume everything is OK.
UNTIL when I decided to terminate my account, which is fully ripe of one year, I was shocked to hear I have an outstanding amount of RM925 which I DID NOT PAY. What the Fuck?! I signed the damn papers to allow you guys to debit from my credit card and why the fuck you guys did not do the job?!
And the very next day, they fucking debitted RM925 from my credit card and I got a screaming call from my brother asking me what the fuck is going on.
This is incredulous. I signed the authorization letter, authorizing Celebrity Fitness to auto-debit my credit card to pay for the monthly dues. But unfortunately this has not been executed. How come I was not informed about this? How come there’s no one calling me to inform me that my card has a problem? How come when I register myself at the reception counter at the branches, no one inform me of the outstanding? Don’t their systems connect to the database of the head office as well as to the rest of branches? Then what is the point of registering myself at the counter when I can just go straight to the fitness area?
I went to speak to Dyla, the Operation Manager of Bangsar Village outlet (my home branch) and get clarification from her. After I was told that there was a problem with my card, I immediately called up the bank if they have rejected any transaction from Celebrity Fitness but they responded that they did not receive any notification of transaction from Celebrity Fitness! Which means my credit card is completely fine. And which means CF STAFF DID NOT DO THEIR JOB.
After investigation, I was told that it was one of the staff in charge of payment, who is working in the Finance Department has overlooked my account hence they did not manage to auto-debit my card. THIS IS ABSOLUTELY RUBBISH! THEY HAVE OVER THOUSANDS OF CUSTOMERS AND THE STAFF CAN OVERLOOK?! Then how many more unsuspecting customers is CF staff planning to cheat and exploit?! I always have this idea when comes to other petty matters Celebrity Fitness will overlook, but when comes to MONEY they are very gung-ho to get it done ASAP. But why is this happening to me then?! How can the staff overlook this?! If I did not receive a call, I will not know that Celebrity Fitness has sneaked behind me and ‘sucked’ my credit card without my knowledge! Because of this, I unable to use my credit card because it has exceeded my credit limit and I have to pay for the interest because I’ve exceeded my limit and ALL BECAUSE OF THE STAFF WHO OVERLOOKED MY ACCOUNT.
I'm afraid this this is exactly how CF prey on their unsuspecting customers as they are trained to exploit customers’ money by claiming its OUR mistake instead of THEIRS. Therefore, because of their staff’s carelessness and unprofessionalism, I have been penalized for their mistakes.
Why do I have to be penalized? Why can’t the staff be penalize for the mistake they made since it’s their fault for OVERLOOKING THIS ACCOUNT? This is not RM9 we’re talking about. This is RM925!! It may be petty cash to them, but it does not work for me nor for my brother. It is not that I do not want to pay for the facilities. If I really don’t want to pay, I won’t have signed the authorization letter and will just blocked payment, since the computer in the reception counter is just for display. If I were told earlier, I will pay on the spot without going through any hassle or questioning, as I understand there are times system or server is down. The reason I go to Celebrity Fitness is because they allow to pay on a monthly basis, which I can afford, unlike some other centers that are required to pay on annual basis. But now I have to pay ONE LUMP SUM. ONE LUMP SUM FOR THE MISTAKE THE STAFF MADE THAT IS TOTALLY NOT MY FAULT AT ALL AND TOTALLY BEYOND MY CONTROL. AND THE FINANCE DEPT HAVE THE CHEEK TO TELL ME TO SETTLE IN FULL ON THE SPOT IF I WANT TO CANCEL MY MEMBERSHIP AND NO NEGOTIATIONS IS ALLOWED AT ALL. This is how they throw all the blame on the customer in order to cover their colleague’s back? Blaming ME for my carelessness of not checking my statement. Blaming ME for not paying on time. Blaming ME for causing my own anguish. Blaming ME for cancelling the membership. Is this how you treat your customers? So if I did not go and cancel my membership, and did not know about this outstanding, then what is the consequence?!
To those who works out in Celebrity Fitness, PLEASE BE EXTRA CAUTION ABOUT THIS. Never ever assume and check your bank statement periodically, even if you are priviledge to have your spouse, siblings or parents to pay for you. You wouldn't want to be in my shoes. Trust me on this.
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